About Chez Ann Salon
Our mission at Chez Ann Salon is to bring beauty to the world one individual at a time, through dedication, education and our love of people and our profession.
Customer Service Policy
Our goal is to help you look and feel your best while creating a memorable and relaxing experience. To service each and every client to the best of our ability we must adhere to policies that make this possible.
CHILDREN – For the safety of your child and for the comfort of others enjoying their time at the salon, please do not leave them unattended. We encourage you to bring along a friend to watch them and keep them safe.
Since we consider your children to be future clients, it is important to us they grow up enjoying their salon experiences. We will only perform services on those who are willing. If your child is scared or unhappy about getting their haircut we reserve the right to refuse the appointment. First and foremost, this is for your child’s safety, our scissors are very sharp.
LOST OR STOLEN ITEMS – We are not responsible for lost or stolen items. If an item is found and it is known who it belongs to, we will make every effort to return it to the rightful owner.
DAMAGED PROPERTY – When applying color our employees are expected to be conscientious and careful. You and your clothes will be covered with the appropriate towels, capes or smocks. A thorough shampoo of your hair, scalp and neckline will be provided after color processing. We encourage you to continue to be cautious with your clothing choices and colors for up to three days, post color application. The individual employee is responsible for any costs incurred due to negligence (dropping, spilling or splattering of color) during service. This includes dry cleaning and possible replacement of any damaged items. Providing you with the finest-quality products and service is the goal of each and every member of our team. If an incident should occur, please notify a manager before your departure from our salon.
DISSATISFACTION OF SERVICE – Our staff is highly trained and qualified to perform your service. However, we understand that sometimes a service may not meet your satisfaction. If this should happen, please notify us immediately. Our employees are proud and conscientious of their work and request that you give them the opportunity to correct any situation at no charge. However, if you choose another stylist, you may be charged for the difference in price if there is one. All service issues must be brought to our attention within 10 days from the time of the original service. Any corrections after that will be at full charge.
Whats New for SEPTEMBER & OCTOBER
WHAT OUR CLIENTS SAY
Excellent service. Best haircut, the stylist was very knowledgeable, friendly and helpful with tips. I love that he explained why he was cutting my hair at certain angles. He also helped with a problem area.
Any service I've received has always been a top-notch experience. I love the products used, the salon environment, and the pleasant staff.
Everyone was so friendly, and my hair feels great! Thank you!
Amazing service every time!
It was a lovely experience. I learned quite a bit, got great tips, was introduced to new products AND got a beautiful haircut.
My daughter and I celebrated spring with SPA Pedis! We had side by side spa time together and enjoyed our treatment. We left relaxed and ready for spring.
the best salon and spa in WNY!!!